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James Graham



To ensure that we deliver our services to the highest possible standard, we hold a number of accreditations:

GOLD Accredited in Meetings

We are proud to be the first University in the UK to receive the prestigious GOLD Accredited in Meetings (AIM) certification from the Meetings Industry Association (MIA) as it recognises exceptional standards in customer service, compliance with codes of conduct, legislation and corporate social responsibility.

Founded in 1990 the MIA is the largest trade association for all organisations involved in the meetings industry and has become the forum for all professional organisations committed to improving the standards of the UK meetings industry.

Customer Service Excellence

After receiving the accolade in 2013, Well Met, alongside Leeds Beckett University, has retained its Customer Service Excellence standard in 2016. Customer Service Excellence is a Government standard developed to offer services a practical tool for driving customer-focused change within their organisation.

Investors in People Gold

Well Met Conferencing holds the coveted 'Investors in People' accreditation confirming our continued commitment to customer delivery and service. The Gold level is an enhanced accreditation which goes beyond the basic Standard and only seven per cent of Investors in People nationwide have been awarded the Gold standard. Assessors commented on the ‘warmth, enthusiasm and commitment’ that they encountered from Leeds Beckett University staff throughout the assessment process.

Hotel Booking Agents Association

HBAA is the trade association that represents the collective interest of the parties involved in the procurement and management of conference, meetings and accommodation in the UK and internationally.

Well Met Conferencing is a member of this association and adheres to its codes of conduct ensuring that standards are set and expectations met during the procurement process. These assurances enable us to deliver on our services.


Well Met Conferencing is a member of Venuemasters a not-for-profit consortium which promotes over 90 academic venues in the business, leisure and tourism marketplace. Venuemasters ensure the quality of its members by performing mystery buyer reports and through a range of training session and discussion forums.

ISO 14001

Well Met Conferencing is accredited with IS0 14001 which is an internationally accepted standard that outlines how to put an effective environmental management system in place. It demonstrates that we are committed to reducing our environmental impact and that we meet increasingly high customer expectations of corporate responsibility as well as legal and regulatory requirements.

Building Research Establishment Environmental Assessment

BREEAM is the world's foremost environmental assessment method and rating system for buildings. BREEAM sets the standard for best practice in sustainable building design, construction and operation and has become one of the most comprehensive and widely recognised measures of a building's environmental performance.

All new buildings at the University hold a BREEAM rating of Excellent including Carnegie Village and The Rose Bowl.

Visit England four stars

Carnegie Village has a four star rating from Visit England. This internationally recognised quality assurance means you can be confident of the high standards of quality and service that we provide.

AA three stars

The AA is one of the UK's most recognised and trusted brands. They have awarded Carnegie Village with a three AA star rating, which ensures quality and service.