What is feedback?
10 February 2016 - Joyce Connolly
We want you to do well in your studies and have a great time while you’re at it. To help us make our teaching, facilities and resources work for you, it’s important for us to ask you what we do well and where we can improve – after all, only you know what it’s really like to be a student studying on your course at our University.
How can I share my feedback?
One area of feedback we look at in great detail each year are our student surveys. Many of you will have been asked to complete our Student Barometer Survey late last year and we are now asking final year students to share their views through our National Student Survey (NSS). Not only are these an opportunity for you to tell us what we’re great at, and where we could do better, our NSS results are published nationally so you are also helping future students make the right choices.
We look at every piece of feedback you give us, whether it’s within a more formalised survey or through other feedback channels such as ‘What’s your View’ and our Students' Union Bright Ideas. Feedback is a two-way process, so you should also be making the most of our course rep system and the teaching and support staff you talk to each day to let them know how you are getting on.
Your regular module reviews are also another way in which you can give us your feedback.
What feedback can I expect?
We are committed to giving you regular verbal and written feedback from your course team, including your personal tutor who is there to offer additional support, guidance and advice to help you reach your full academic potential. Feedback on your marked assessments comes in many forms - not only your final mark - and we commit to giving you some form of feedback either verbally or written within four weeks of your exam or hand-in dates.
Read our Students’ Union Feedback Pack to find out more about what feedback is, what we expect from you and what you should expect in return.
What if I need extra support?
If you have an urgent concern at any time there are plenty of people with the professional skills to help you out. Your tutor, course team, course and faculty reps or Student Liaison Officer should be able to offer support and advice or signpost you to the relevant service to help guide you through your studies.
Please do take every opportunity to share your feedback with us, it really does help with planning improvements to our teaching, facilities and overall student experience.
More about the NSS
If you are a student in the final year of your undergraduate course, you should have received an email inviting you to complete the survey online. The survey is independent and run by a research company called Ipsos Mori. You will also find an NSS link on your MyBeckett profile or you can click here to take the survey. It should only take about 5-10 minutes to complete, depending on how much you have to say, and it is completely anonymous, your answers and comments are confidential and your contact details will not be used for any other purpose.
As a thank you for your time, all eligible students who complete their surveys online will receive a ‘Class of 2016’ t-shirt. You can also choose a charity for our University to make a £1 donation to on your behalf. These three charities have been chosen by our Students’ Union and here you can see how much was raised for each of them in the first two weeks of the survey:
To claim your t-shirt simply print the voucher you receive on completion of the survey (don’t forget to also choose the charity you wish us to donate to) and present it to our colleagues at our Student Hubs.
If you have any questions regarding the National Student Survey, please contact the Student Hub 0113 812 3000 or email firstname.lastname@example.org.