Customer Service Excellence
18 April 2017 - Penny Brazier
Customer Service Excellence is a strategic priority for our University. We plan to build upon our strong track record of successful external assessments to maintain the Customer Service Excellence standard.
Leeds Beckett’s assessor, Mick Lynch, from the Centre for Assessment, is pictured presenting the award for our 2016 reaccreditation to Vice Chancellor, Professor Peter Slee, and Secretary and Registrar, Jenny Share. Last year we achieved full compliance across all areas of the standard including nine areas of ‘compliance plus’, the highest award within the standards framework.
In this video Jenny Share explains why excellent customer service is so essential for our University, why the award matters and how colleagues can continue to support the work currently taking place to build on our achievements so far.
The Government’s standard provides a rigorous way of reviewing the continuous improvement of our customer service practices and the experience we offer our diverse community of customers.
In May, Mick Lynch is returning to Leeds Beckett to speak to staff and students to learn more about recent customer focused activity as part of our annual assessment.
Customer Service Excellence Champions have been working hard to support our improvement journey by gathering evidence and sharing best practice. They have a critical role in ensuring we present the best possible evidence from across the University. Our most recent evidence submission is available here.