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The Student Complaints Procedure gives students a formal means of raising concerns and complaints where other opportunities or processes are not appropriate.

The Governance and Legal Affairs Team is responsible for managing student complaints and provides advice to staff and students on the complaints procedure.

The procedure gives the University an additional means through which it can identify and act on shortcomings in its services and practices and prevent the recurrence of the complaint.

The Students’ Union Advice Service can offer help and support with your complaint.

How do I submit a complaint?

Student Complaints Procedure PDF

Form for submitting a Formal Complaint DOC

Form for requesting appeal stage DOC

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