About Our University
We work collaboratively with the Leeds Antisocial Behaviour Team and West Yorkshire Police to respond to nuisance caused by students.
- Phone: 0113 343 1064
- Email: email@example.com
Working together to build better community relationships
The universities and colleges in Leeds are committed to maintaining the good relations we have established with our neighbouring communities and to make a meaningful economic, cultural, and social contribution to our city and region. We are proud of the depth and extent of our community engagement.
We do, however, recognise that there are sometimes negative impacts on communities associated with large concentrations of our students. Our students’ inexperience of living independently brings with it a number of challenges.
The Universities and Colleges Neighbourhood Helpline was introduced in 2000 to offer education and mediation to prevent neighbourhood issues involving our students becoming a recurring problem.
Universities and Colleges Neighbourhood Helpline
The Helpline is a service operated in partnership by Leeds Beckett University, University of Leeds, Leeds Trinity University College and Leeds College of Music. It is a service available to the residents of neighbouring communities so that they can make the Helpline partnership aware of any neighbourhood issues involving our students.
We work collaboratively with the Leeds Antisocial Behaviour Team and West Yorkshire Police to respond to nuisance caused by students. Any repeated or severe nuisances are referred to the Helpline by the Leeds Antisocial Behaviour Team and West Yorkshire Police for additional action to be considered by the relevant institution through the complaint process.
To report a complaint via the Universities and Colleges Neighbourhood Helpline, please contact us:
- By telephone (24hr voicemail service): 0113 343 1064
- By email: firstname.lastname@example.org
- Or, complete this online form
We endeavour to respond to all emails and calls within 48 hours, but this may be longer during busy periods and when correspondence is received at weekends or public holidays.
Details of complaints are shared between Helpline partners to aid with the identification of students. Simultaneous address searches are conducted to identify any students living at the address concerned. Where students have been identified as being involved in a complaint, the relevant university or college will take appropriate action to address any issues raised in accordance with their own governance and policies around students’ behaviour in the community.
Alternatively, you can report a complaint direct to the Leeds Antisocial Behaviour Team:
- By telephone: 0113 222 4402, 9am to 5pm, Monday to Friday. If the problem is noise outside of office hours, call 0113 376 0337. This is available from 6pm to 3:30am.
- By web: leeds.gov.uk/residents/environmental-health/noise-nuisance
Policies and Procedures
Please refer to the Neighbourhood Helpline Code for details of our complaint handling procedures.
Leeds Beckett University
We follow specific procedures where our students are identified as being involved in a complaint and, depending on the level of severity, the University will take one of the following courses of action:
- Contact the student/s in writing to outline the allegations made and to remind the students of the University’s expectation of its student conduct (as outlined in the student contract they sign up to on becoming a student at the University). The letter alerts students to the sanctions at the University’s disposal should there be further substantiated complaints relating to antisocial behaviour, which will be handled through the University’s disciplinary procedures.
- Arrange for a Police Liaison Officer to carry out a home visit to discuss the allegations made and the University’s expectation of its students’ conduct. Student/s are advised of the consequences should further substantiated complaints be received.
- Arrange a meeting with the Student Casework team to discuss the allegations. This occurs where the nature of the complaint is severe or persistent. Student/s are advised that any further complaint may lead to them being formally disciplined.
- Refer the student/s for a disciplinary hearing under the formal Student Code of Discipline.