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Customer Service Excellence

Enquiries about the CSE Standard:


Customer Service Excellence

Here at Leeds Beckett University we have a strong collective commitment to delivering the best possible experience for our students, staff, partners, visitors and our Board of Governors. This is affirmed by our position as one of the first UK Higher Education Institutions to hold the Customer Service Excellence standard across the whole institution.

In May 2013 Leeds Beckett University was delighted to achieve the Customer Service Excellence Standard across the whole organisation.

The Customer Service Excellence Standard is a government standard that offers a practical tool for driving customer-focused change within an organisation. The Standard tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. Our achievement demonstrates the way in which we put our customers at the heart of our organisation and the distinctive character of our University. It is an important external benchmark for us and provides a useful framework to help us continue to deliver a high quality service to our students, staff and other customers.

After completing the three year cycle following the initial accreditation in 2013, our University was successfully re-accredited against the Customer Service Excellence Standard in May 2016. At the conclusion of the reaccreditation our Assessor said:

"For Leeds Beckett University, it is clear that having the Customer Service Excellence standard for the last three years has been transformational on organisational development. You are to be congratulated on the continuous journey of improvement and enhancement you are making to your customer experiences." – Mick Lynch, Senior Assessor (Centre for Assessment Ltd).

More information: Read our case Study - Sustaining Customer Service Excellence

For general University enquiries please call our switchboard on 0113 812 0000 or see the contact numbers listed here.

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