If you’re having any problems then there are plenty of people on hand to help, have a look at our comprehensive guide of where to go for help.
You can also browse the A-Z on the Student Hub website to find more services and information.
Your Residential Officer can help you settle in, make new friends and give you advice and support in our halls of residence. Based in the reception area of your halls, they are there to help with all things housing.
Don’t keep your worries bottled up or suffer in silence if you have a problem with something. No matter how big or small your concern, our Student Wellbeing team offer a free and confidential service aimed at helping you manage any difficulties you are experiencing.
Your Course Administrator is your go-to person for any queries about your course. They know how to help you with all course administration queries and can advise you on mitigation, extenuating circumstances, appeals, complaints and put you in touch with the right member of the course team if you need help with an academic issue. They can also help with signposting and referrals to support services across the University and accessing a range of opportunities the University provides.
Speak to your Academic Advisor (previously known as Personal Tutor) about any aspects of your course; if you’re struggling to meet an assignment deadline, or have personal issues impacting on your learning and attendance and need advice about mitigation or academic support.
Contact this team for confidential and specialist advice on student funding, budgeting, debt and welfare benefits, as well as council tax exemption.
You can apply to this team for extra financial assistance from a range of funds, schemes and bursaries.
With a Student Hub at both campuses, our friendly staff are never too far away. They will direct you to specialist advice teams, making sure you get the assistance you need as soon as possible. They cover almost everything, from finding part-time work, money or funding support, disability assistance, to coping with stress and looking after yourself.
Students’ Union (SU)
Your SU has a free, confidential and independent advice service run by professional advisers to help resolve problems such as money worries, academic appeals, complaints or disputes with the University.
Find out more about their advice service and student representation by visiting their offices at both campuses, or by attending the Freshers’ Fairs.
This team gives advice and guidance on any disability-related matters. Contact them if you have, or think you may have, a medical condition, an unseen disability, or any other condition – even if you are not sure about whether you will be able to get support, as they may be able to help.
International Student Advice
This dedicated team will help you to settle in and adjust to life in the UK. They will help with any questions about visa extensions, your immigration status and support whilst studying.