There are specific protocols in place to co-ordinate responses to any of the following incidents:
- Death of a student
- Rape and Sexual Assault
- Missing student
- Outbreak of communicable disease
- Mental distress
- Critical incident
All of the above have specific guidelines on what to do in the event of any of the above, which can be viewed via the links on the right hand side of this page. If you are made aware of any of these incidents or concerns, it is important that these protocols are followed so that the appropriate response is co-ordinated. To report an incident that relates to any of the above, please contact The Student Advice Hub on x6666 who can co-ordinate the response .
If you are worried about a student, you can contact Student Wellbeing on phone 0113 812 8507 or emailduring office hours for advice and consultancy on managing the concern. A member of the team will take some details and will liaise with colleagues and advise and /or signpost as appropriate. Information on what to do if you are worried about someone else is available on the .
If you are overseas on a University activity and require urgent medical or security assistance, please contact Chubb Assistance on 0044(0)20 7173 7796 quoting policy number UKBBB038106119. Our Insurance & Risk team can assist in UK office hours by calling 0044(0)113 8123454 or mailing firstname.lastname@example.org.
Out of hours support
Please be aware that The Student Wellbeing service is neither an emergency, nor out of hours service. If you feel a student is at immediate risk, you should consider contacting emergency services on 999.
Out of office hours urgent concerns will need to be directed to the University’s 24-hour security line x23165. Details of external out of hours and urgent support services can be found on our
The Charlie Waller Memorial Trust eLearning package is designed to enhance the skills, knowledge and confidence of non-specialist university staff and to help them offer a first line of support to students who may have mental health issues.
If you are concerned about a student, MindWell provides information and details of how you can offer support.
Fitness to Study
Any colleagues involved in the Fitness to Study policy and procedure are advised to read the following guidance, which breaks down the full Fitness to Study policy and procedure into several steps. The guidance should be read in conjunction with the full policy document and any questions relating to either document should be directed to Governance and Legal Services or the Student Wellbeing Team. Colleagues may also find it useful to refer students to the guidance for students Fitness to Study document.
Fitness to Study Letter Templates