The Mediation Service is open to all colleagues and is an informal means of resolving conflict between individuals or groups. It provides a platform for a safe, comprehensive discussion between those experiencing conflicts and is facilitated by two trained mediators.
Mediation is an impartial and confidential service. Mediators are trained to be neutral and non-judgemental. They listen to everyone's issues, clarify underlying feelings and encourage a mutual understanding. It is not the role of mediators to advise on solutions. Instead they support individuals to generate their own ideas and agreements to improve their working relationship for the future. You can access mediation at any time, no matter what the issues are, how you're feeling, or who the conflict is with. It may be that you simply wish to talk an issue through - to find out whether mediation can help.
Individuals may be referred through a line manager or a member of Human Resources staff. All parties involved need to agree on the use of mediation at which point a mediator, unknown to either individual or party, are assigned to the case.
You won't be asked to agree to anything that you don't want to! There are two stages to the process:
Stage 1: The mediator meets each person individually and confidentially to hear their concerns and issues, and talk through with them how mediation can help.
Stage 2: Provided both individuals agree a joint meeting takes place, again facilitated by the same mediator. This gives each person the opportunity to explain their concerns to the other and for the mediator to facilitate their joint discussion.
The service is informal i.e. outside the University's formal processes and is confidential - we do not keep any named records.
- Reduces levels of stress around a difficult relationship
- Improves communication and working relationships
- Provides a solution which works for you and which is flexible and enduring and meets the needs of all involved
- Is used before, during or after or as an alternative to a formal procedure
- Is relatively speedy
Are you considering trying mediation but are wondering what it is like?
In the videos, Andy is a mature student who has come into the Local Authority on the graduate entry scheme. Letitia, his colleague, has worked her way up to her current post over the last 15 years. Although they work at the same level, Andy has taken the lead on a report they are supposed to be producing together. Letitia has been working late to get her part of the work completed. There are 8 videos you can watch on YouTube to see the situation develop and how mediation is used to resolve the conflict.
Mediation can be provided at the request of your School/Service and is facilitated through HR