About Roy Whitaker
Course Director, Construction and Facilities Management.
Knowledge obtained from a career in managing facilities is now being directed towards the development of students across a range of academic courses that are delivered face to face and by distance learning to students across continents.
In addition to this, research is pursued on how commercial real estate user requirements are communicated in the construction industry.
Concerned with how stakeholder requirements, 'the voice of the customer', are captured and interpreted in the built environment to satisfy the needs of those who use and manage facilities.