Leeds Business Week runs from Monday 9 October, and this year Leeds Beckett will be showcasing the business support it can offer, particularly for SMEs, which has been recognised by the Small Business Charter Award. They will also be speaking to companies about how to access research and development funding and support, as well as opportunities to interact with students.
As part of the week of activities, the University will be running four seminars which are free and open to the public.
The first one at 9-10am on Tuesday 10 October at Aspire, on Infirmary Street in Leeds city centre, ‘Is Your Business Customer Service Excellent?’, will be presented by Leeds Beckett’s Head of Strategic Planning Support, Victoria Sanderson, and Lead Assessor at the Centre of Assessment Ltd, Mick Lynch. They will be discussing what the challenges are for businesses in terms of providing excellent customer service, how to meet those challenges and inspire staff to deliver a service which puts the customer at the heart of everything you do. To book a space click here
The next seminar, at 2.30-3.30pm on Tuesday 10 October at Cloth Hall Court, is ‘How to Build your customer engagement through personalisation and marketing automation’. Led by Andy Lima from Leeds Business School, participants will learn about how companies are investing in personalised and automated solutions to produce better customer engagement and to match the speed with which people expect companies to respond to their needs and requirements. Those taking part will be shown good practices and case studies to help set them off on their own customer engagement journey, enabling them to build their own marketing strategy. To book a space click here
‘Selling to the Public Sector’ is the third seminar at 2-3pm on Wednesday 11 October at Aspire. This session will feature speakers from public sector organisations, including Leeds Beckett and Yorkshire Purchasing Organisation, who will give a short presentation on tendering and bidding for contracts with anchor institutions, followed by tips on selling to the public sector, before taking any questions. To book a space click here
The final seminar of the week, at 3-4pm on Wednesday 11 October at Aspire, is ‘Back to the Future: Degree Apprenticeships in the 21st Century’. This seminar will explore the practicalities and benefits of Degree Apprenticeships and how you can make them work for your organisation. We will be addressing key points for SMEs and levy paying companies, and will present a case study of our experience working with a client to deliver a successful Degree Apprenticeship before taking any questions. To book a space click here.
If you would like to submit a question for any of our presenters prior to the session, or would like to speak in more detail about any of the sessions, please contact Becky Carlisle at email@example.com