Leeds Beckett University - City Campus,
Woodhouse Lane,
LS1 3HE
How to Report Maintenance Issues
Living in halls of residence is an exciting part of your university experience, and we strive to make it as comfortable as possible. One crucial aspect of this is ensuring that any maintenance issues are promptly addressed. Reporting maintenance problems as soon as they arise is vital because it helps keep your living environment safe and pleasant. This guide will explain how to report maintenance issues for each site and what you can expect in terms of response times and outcomes.
Arena Village Maintenance and Repairs
How to Report
Report maintenance issues via the Campus Living Villages Portal or by filling out a maintenance request form. Detailed descriptions help maintenance staff address problems more effectively.
Response Times
- Priority 1: Emergency Repairs - Addressed within 24 hours to prevent health risks, safety issues, or serious damage.
- Priority 2: Urgent Repairs - Addressed within five working days to ensure comfort and convenience.
- Priority 3: Non-urgent Repairs - Addressed within 28 days for minor issues that do not affect usability.
Outcomes
Maintenance staff will enter your accommodation to complete repairs, with Halls Management providing access if you are not present. Upon completion, you will receive a survey link to provide feedback on the service.
Carnegie Village Maintenance and Repairs
How to Report
To report maintenance issues at Carnegie Village, use the UPP Home at Halls app. You will register for this app when you arrive. This method ensures you receive a reference number for your job and can track the status and details of the repair.
Response Times
- Priority 1: Emergency Repairs - These are issues presenting a danger to health, safety, or causing serious damage. Response within one hour (or two hours outside office hours).
- Priority 2: Urgent Repairs - These affect amenities but do not severely impact living conditions. Response within 24 hours.
- Priority 3: Non-urgent Repairs - These are minor issues. Response within seven days.
Outcomes
Maintenance staff may enter your accommodation to carry out repairs, and UPP Management will provide access if you are not present. Details of the repair status will be updated via the Home at Halls app.
Marsden House Maintenance and Repairs
How to Report
Report any maintenance issues via the student portal or the IQ app. You will receive information on how to register for these services and a unique code for your room when you check in.
Response Times
- Priority 1: Emergency - Issues without immediate danger but could lead to serious damage. Examples include no lights, no power, blocked facilities, and faulty smoke detectors. Response within 24 hours.
- Priority 2: Urgent - Issues that cause significant inconvenience or could deteriorate the building. Examples include no heating, general electrical faults, and major joinery repairs. Response within 7 days.
- Priority 3: Routine - Minor issues that do not cause inconvenience. Examples include minor joinery repairs, redecoration, and non-urgent window repairs. Response within 28 days.
Outcomes
Maintenance staff will enter your accommodation to perform repairs, and Halls Management will grant access if you are not there. If you prefer to be present during the repair, indicate this in your maintenance request. Make sure to be available at the agreed time to avoid delays and potential charges.
Reporting maintenance issues promptly ensures that your living environment remains safe and comfortable. Each site has a dedicated process and response times to ensure that problems are resolved efficiently. Always include detailed information in your reports to help maintenance staff address your concerns effectively.
