Leeds Beckett University - City Campus,
Woodhouse Lane,
LS1 3HE
Event to explore patient experience and engagement in the NHS
The half-day event is sponsored by NHS England and NHS Improvement (NHSEI) and runs from 9:30 – 13:00. Places can be booked on Eventbrite.
Speakers at the event include: Olivia Butterworth, Deputy Director of People and Communities, NHS England, and Meerat Kaur, Senior Public Involvement Manager, National Institute for Health Research (NIHR) Centre for Engagement and Dissemination – as well as speakers from the Sheffield Clinical Commissioning Group, National Voices and Healthwatch Leeds.
The event will be hosted and chaired by Professor Mark Gamsu, Leeds Beckett University, and Miles Sibley, Director of the Patient Experience Library.
Professor Gamsu said: “Systematically listening to the experience of patients and involving them in developing services is really important. Many NHS front line staff work with defined populations of people - such as parents, a geographic community, people with a specific condition such as HIV, or motor neurone disease. Understanding how a population collectively experience services and how these fit into the context of their lives can empower clinicians by providing them with real stories of their patients. Clinicians can use these to advocate for service improvement and development in their organisations and with colleagues.”
The half-day event will examine the effective mechanisms needed for patient experience and engagement and how these are pivotal to a person-centred NHS. It will look to answer the questions: What can we do to strengthen patient experience and involvement in the NHS and the wider health and care system? Who are the key players in the NHS and what do we need to do to empower them to be more effective?
Participants will have the opportunity to feed in their own ideas and experience.
The event marks the start of a new collaboration between the School of Health at Leeds Beckett and the Patient Experience Library, with the support of NHS England, to develop more training and support for people responsible for patient engagement and experience.