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Dr Esther Pugh

Senior Lecturer

Senior Lecturer in Business and Marketing with a focus on retail marketing and consumer behaviour. Research lead on retail and consumer behaviour. Specialist in visual merchandising and the retail experience.

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Dr Esther Pugh staff profile image

About

Senior Lecturer in Business and Marketing with a focus on retail marketing and consumer behaviour. Research lead on retail and consumer behaviour. Specialist in visual merchandising and the retail experience.

Esther is the research lead for retail and consumer behaviour, encouraging collaboration in research and publication across the business schools. She is passionate about the retail experience and extending research in this area, to encapsulate emotional, subjective and symbolic shopping.

Esther's research interests are fashion retail, consumer behaviour, visual merchandising, and the sensory retail experience in physical stores. Currently, she is researching charity shop donations behaviours, the role of British Vogue in shaping the Slow Fashion agenda, and the role of mirrors in physical fashion and beauty shopping spaces. She is publishing from her PhD the conceptual contribution 'Spatial Fabric' and her innovative participative smartphone photographic methodology.

Prior to entering the academic world, Esther was in charge of visual merchandising for global fashion retail brands, Oasis and Coast. She has also run her own vintage fashion business and continues to maintain a keen interest in vintage fashion, the circular economy and sustainable lifestyles.

In all her teaching, Esther extends learning beyond the classroom into the world of retail, marketing and business with real organisations and real live problems. Her extended network is always brought in to support the students with real projects, assignments and the opportunity to engage externally with future potential employers. This develops students' transferable skills and confidence.

Esther is also passionate about the students she teaches and especially their sense of belonging. She is undertaking a large and multi-departmental project with the student union, IT, wellbeing, the library, careers and admin to investigate this. By exploring the undergraduate students' feelings about sense of belonging, she aims to improve wellbeing and resilience to enhance belonging, which will in turn improve student success, continuation and outcomes.

Research interests

Retail experience and Consumer Culture. Esther's model 'Spatial Fabric' is an extension of Critical Spatial Theory and will inform academic scholars on the role of space and spatialities within experiential retailing. It will also aid practitioners to create more satisfying and experiential spaces which connect with their customers.

Focusing on qualitative interpretative methodologies, Esther's research aims to increase understanding of the subjective lived experience of shopping, especially in niche and subcultural spaces, such as those of vintage and second hand retailing.

Publications (7)

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Journal article

The Price of Vintage: Developing a Model for Valuing Vintage Clothing.

Featured 14 July 2025 Intersectional Perspectives84-115 Cardiff University Press
AuthorsPugh E, Ripley H

As vintage fashion evolves into a global phenomenon, the retail processes surrounding it are becoming increasingly professionalised, despite often being undertaken by individuals in the informal economy. However, one of these; the pricing of vintage garments, often remains largely subjective. Furthermore, pricing is neglected as a standalone subject in the literature, only getting a brief mention as one of the labours of ‘doing vintage’. This paper aims to address this gap, extending understanding of how vintage clothing is priced by UK sellers, so that a pricing model can be developed to support competitive pricing strategies, and the future development of the sector. It also contributes important academic knowledge on ‘vintage’ fashion from the point of view of its traders, rather than from the more commonplace perspective of the consumer. A mixed-methods questionnaire was used to gather data from fifteen UK vintage fashion vendors, selling clothes and accessories online and offline. Findings showed that three factors dominate in pricing: i) the scarcity, rarity, exclusivity and condition of the item, ii) the attitude and characteristics of the seller, and iii) the seller’s knowledge of the customer.

Journal article
Handstitched in Space and Time: The Story of a Vintage Patchwork Cloak.
Featured 09 December 2022 JOMEC Journal: Journalism, Media and Cultural Studies0(17):158-179 Cardiff University Press

This article explores the spatial and temporal qualities of a vintage hand-sewn patchwork cloak, discovered by the author on eBay. Using Shim’s three-stage consumption process of ‘acquisition, possession and disposal’ of things (1995), the cloak is followed on a journey through multiple transitions, paths and diversions, including ‘connoisseurship’, ‘keeping’ and ‘passing on’ to others. At each consumption stage, (acquisition, possession and disposal), the spatial and temporal aspects of the cloak’s biography are investigated, such as the online sites, the shops and the domestic spaces it occupies, the time taken to find such original pieces, and the time they last through multiple circular lifecycle iterations. The practices of second-hand and craft consumption are found to be complex, involving multiple sites, and travelling through the past, present and future of the imagination and of actual spaces. It is found that self-identity, relationships and knowledge are fundamental to every life stage of the biography of this cloak as it transitions through multiple lives.

Thesis or dissertation
Serendipitously Ludic Spaces: Vintage fashion fairs through the Lens of Critical Spatial Theory.
Featured June 2020
AuthorsAuthors: Pugh E, Editors: Ian Lamond

This thesis argues that it has never been more important to understand the spatial bene fits or ‘serendipitously ludic’ experiences of fashion consumption in bricks and mortar spaces, with traditional retail facing an existential threat from online. Spatiality is funda mental to the shopping experience, especially when shopping for vintage fashion items. However, space is often undervalued in contemporary thought as it is invisible and intan gible. This research investigates critical spatial theory, finding that space is not a negative container, but a positive and palpable force surrounding human activity; with physical, mental, social and temporal dimensions. Critical spatial theory has been applied to educa tional buildings, care homes and hospitals, but what has not been researched in depth is shopping spaces. The vintage fashion fair is becoming ubiquitous, offering an alternative to mainstream retail, exemplifying symbolic and experiential post-modern consumption, and enacted in liquid spaces where individual and collective identities are forged. How ever, despite the increasing prevalence of such second-hand, travelling spaces of con sumption, there is scant literature addressing their spatialities. This research aims to fill this gap; advancing critical spatial theory by applying it to the United Kingdom (UK) vin tage fashion fair to create new knowledge. The thesis will demonstrate how critical spatial theory, synthesised with consumer culture theory can be extended to create new knowledge of contemporary consumption space. It will investigate how consumers experi ence space at vintage fashion fairs, and create new understanding of these consumption spaces, making it possible to design spaces which are better for everyone, despite all consumers having unique perceptions. This research combines phenomenology and nar rative enquiry, to understand the actual lived experience of space at the vintage fashion fair. In-depth interviews were held with ten ‘Serious Leisure Vintage Fashionistas’; using digital participant-driven-photographic-elicitation techniques, as a stimulus to draw out their unique personal stories. The interview transcripts were analysed by repeated reading and note-taking, identifying over a hundred codes, and organising them into six umbrella themes, extracting their meaning, and reducing these to their spatial essences. Contributions to knowledge, are a typology of vintage fashion retail spaces; a spatial typol ogy of vintage fashion fairs; a taxonomy of vintage fashion fair practices; a digital photo graphic methodological process, and ultimately, ‘Spatial Fabric’; a metaphorical conceptual model of space with physical, mental, social and temporal strands, woven together; with a warp of security and a weft of freedom. Spatial Fabric advances scholarly knowledge and has practical applications for retailers and practitioners whose success depends on weaving satisfying and experiential spaces.

Conference Proceeding (with ISSN)
Mapping Sense of Belonging ‘Moments’ on University Students’ Journey
Featured 24 January 2025 The Barcelona Conference on Education 2024 The Barcelona Conference on Education 2024: Official Conference Proceedings Barcelona, Spain The International Academic Forum (IAFOR)
AuthorsPugh E, Jassi S, Chambers B

It is widely established that arriving at university can be a confusing and disorientating experience; a world away from sixth form and college. Educators, researchers and policy makers within higher education, are in agreement that developing a sense of belonging is fundamental to students’ settling-in, engaging and achieving academic success. This paper examines undergraduates’ university journey and their perceptions of university belonging. Three hundred and fifty first year undergraduate students on BA (Hons) business and management at Leeds Business School, part of Leeds Beckett University, participated in a qualitative study to explore students’ sense of belonging from their unique perspective. They were asked to upload their own sense of belonging ‘moments’ through a mixed media digital noticeboard, representing their journey from pre-arrival to the middle of the second semester. It was found that there were opportunities for academic and services staff, and the students themselves, to create belonging moments during this time. The moments fell into three categories; first, moments in classrooms and lecture theatres; secondly moments ‘at home’ in student accommodation; and finally, moments on nights out, at student societies and during other social activities. In response to the findings, Sense of Belonging Moments are being promoted through fresh interventions, including a new-look induction, a video to signpost services; and student-led tours to promote awareness of campus spaces and facilities.

Journal article

Exposition of the enhancement of the participant-driven photographic elicitation methodology, using smartphones to explore consumers’ lived embodied spatialities

Featured January 2026 The International Review of Retail, Distribution and Consumer Research36(1):119-144 Informa UK Limited

The purpose of this paper is to highlight an enhancement in the methodology of participant-driven photographic-elicitation (PDPE) to explore the lived embodied retail spatialities of vintage fashionistas at vintage fashion fairs. An experimental approach is applied to an already existing research method, which uses smartphones and social media and places it in a novel contemporary consumption setting. Whilst using participant-generated photographs, and exploring them in interviews, has often been used in many ways and contexts, this paper shows it in a fresh light. The method involves vintage fashion buyers and sellers who are briefed to take photographs of their surroundings with their smartphones, and these are subsequently used as interview stimuli, leading to a novel contribution in an area previously underexplored in the academic literature. The paper’s enhancement of PDPE by including smartphones is called SP-PD-PE, or ‘smartphone participant-driven photo elicitation’, and the method is shown to lead to rich visual stimuli, which energises subsequent interviews and explores protagonists’ spatialities. The paper shows precisely how the enhanced method is done, through a unique illustrative case, and how using this methodology can lead to a theoretical development of the retail space via critical spatiality. The paper demonstrates how SP-PD-PE has benefits for researching the entwined futures of retail spaces and consumer experiences. Overall, it is concluded that SP-PD-PE has potential to provide deep understanding of retail spatialities, and while it is not an entirely new method, it has been little used in this way.

Conference Contribution

Slow fashion and slow journalism in twenty years of British Vogue’s editor’s letters.

Featured 18 January 2023 Leeds Business School’ Staff Conference Leeds
Conference Proceeding (with ISSN)
Comprehensive Commercial RFID Review – Retail Focus
Featured 11 June 2024 13th Mediterranean Conference on Embedded Computing (MECO 2024) 2024 13th Mediterranean Conference on Embedded Computing (MECO) Budva, Montengro IEEE
AuthorsLamsdale D, Glen A, Halafihi N, Pugh E, Sheikh-Akbari A

This paper explores the evolution and contemporary significance of Radio Frequency Identification (RFID) technology, focusing on its integration in the retail sector. It synthesizes theoretical foundations, practical insights, and future projections to provide a holistic understanding of RFID's implications for retailers, with a structured analysis of key components and case studies.

Current teaching

 

  • Visual Merchandising
  • Customer Journeys
  • Marketing and Digital Cutomer Experience

 

Teaching Activities (1)

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Research Award Supervision

Past, Present, and Future Possible Selves: Business School Students and their University Experiences

11 December 2020 - 18 December 2025

Lead supervisor

Grants (1)

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Grant

Small Bid

Leeds Business School - 01 July 2022
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Dr Esther Pugh
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