Dr David Mercer

Executive Summary A better community home care system is possible. The Community Wellbeing Pilot (CWBP) has provided a radical and innovative system of home care to service users and carers. The CWBP marks a radical change to the current model of care delivery: time and task. This model has created a system that places emphasis on organisational need, process and managing risks, it lacks adequate flexibility to meet the needs of service users and carers. The model introduced by the CWBP offers new methods based on principles of a co-produced person-centred care, which is flexible and adaptable. The CWBP was delivered in partnership with two externally commissioned Care Agencies (CA) across two geographical areas of the city. This new approach to care was delivered using a multi-disciplinary approach and working collaboratively with a range of health and social care professions. A core component of CWBP was a commitment by professionals to actively encourage community support networks. This report provides an evidence base to illustrate not only was better care possible, it was delivered during a challenging and complex global pandemic. The significant challenges resulting from this difficult period were met by health and social care workers with professionalism, diligence, and commitment to the service users. Evaluation Findings The CWBP evaluation has highlighted the following key outcomes: • Improved outcomes for service users and carers • Increased job satisfaction for Home Care Workers leading to improved recruitment and retention. • Improved efficiencies and savings • The sustainability of the project • The transferability of the project

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