Essential Browser, Software & Network Connection Information

Staff with a managed device need to contact Digital Services via the Digital (IT) Service Help Desk to find out how to install the relevant software to avoid any issues.

This advice is relevant for both your university owned and/or personal computers.

This is the team that support access to MyBeckett including central systems such as:

• MFA (Multifactor Authenticator)
• Staff Password resets
• Software installations
• Microsoft 365 Copilot
• VPN (Virtual Private Network)
• Panopto Replay / Panopto Folders including Panopto Assignments

Google Chrome Browser

We recommend you use Google Chrome as your web browser to access MyBeckett. It's a fast, stable browser and can be downloaded/installed through the Google Chrome Support website,  iOS App Store.  Any issues downloading and installing contact the Digital Services Help Desk.

We also recommend you install multiple browsers in case you have any issues displaying web pages or using MyBeckett.

Switching to another browser often provides a quick workaround.

Other web browsers may be used such as:

• Microsoft Edge
• Firefox
• Safari (Apple Mac)

Please note: Internet Explorer is an unsupported browser in MyBeckett.

MyBeckett browser support information

To check you have an up-to-date and supported browser  you can use this browser checker and Blackboard getting started browser support website.

If MyBeckett and learning integrations (such as Turnitin) stops loading properly or behaves differently please check the following:

• Check Google Chrome is up-to-date this is a manual process - check weekly as updates happen frequently.  Open Chrome > At the top right click three dots More> Help>About Google Chrome>Relaunch if an update is installed
• Try an alternative browser such as Microsoft Edge or Firefox
• Contact the Digital Learning Service to check for any known issues

Adobe Acrobat

Some documents in modules are only available in PDF format. Most file types can be downloaded using the inbuilt file transformer called Ally accessed within content areas in MyBeckett. 

You may need to install Adobe Acrobat Reader DC (or a similar PDF reader software) to open them.

• Adobe Acrobat Reader is available on Software Centre on University managed computers.
• Adobe Cloud is also licenced for use 

If installing from the browser, make sure you un-check the optional McAfee offer box, click the Install Now icon and follow the on-screen instructions. Contact Digital (IT) Service Help desk for support. 

When using MyBeckett on a home computer, bear in mind that your network connection speed has an impact on responsiveness. Also, if you are using Wi-Fi, this will generally be slower than a device connected by Ethernet (wired) cable to the router/socket.

Recommended connection speed:

Minimum 2Mbps for a reasonable user experience when downloading/uploading files or playing video/audio, although it is possible even to achieve 65Mbps* accessing it on Wi-Fi depending on your home network provider.

MyBeckett works on slower connections: 0.2Mbps to 2Mbps albeit with slower download and upload speeds. This affects the quality of video/audio so consider this when creating content and assessments that require both to upload/download such as:

• Student submissions of Video/PowerPoints with Audio - please see our guide on video submissions

• Creating content and positive student experience: playback of videos within MyBeckett and remove the need for students to download a video to view it - please see our guide on sharing videos

• Marking and Feedback is easier when you instruct students to upload their large multi-media assignments onto YouTube or Panopto and submitting the URL link instead of uploading. Please see our guide on video submissions

For any questions about your set-up please contact the Digital (IT) Services Help Desk.