ILM 3 Award in Leadership & Management

Effective First Line Manager

As a new and aspiring manager, this programme helps you to build resilience and adapt to the current challenges of a changing business environment, whether it be in a physical workspace or remotely. It enhances self-awareness as you analyse your own leadership style and consider how this affects your team. As a result, you will learn how to engage and motivate your team better.

Effective First Line Manager

Course Overview

  • Attendance

    Part Time
  • Dates

    January 2023 and May 2023 start
  • Venue

    Online Learning

Would you like to be an effective and confident first-line manager who knows how to manage different people in any situation? Do you know how to communicate the overall vision and strategy of the organisation effectively? Do you know how to motivate others to perform at their best? The course challenges you to think about these questions as it helps you to develop your knowledge.

After an introductory session and induction, you will complete an online diagnostic to learn about your mental toughness (MTQ-Plus). This is followed up with a one to one feedback session and a workshop on understanding yourself better. Knowing yourself is key to knowing how you can have a positive impact on others around you and builds an effective foundation for the two assessed units. The first unit focuses on leadership styles, qualities and behaviours and the second on communicating, motivating and developing your team. Each unit results in the creation of tangible actions to develop your confidence, ability and skills as a leader.

Prior to each workshop, you will be asked to complete some pre-work which may involve reading or a questionnaire to complete, thus ensuring that you maximise the interactive nature of the workshop. Tailored support is offered for the assessment via group tutorials.


The course includes a mixture of 6 ‘live’ online workshops and self-paced learning activities. The ‘live’ sessions are facilitated workshops and involve participants working together on collaborative activities. These sessions typically last 2.5 hours. Participants are expected to complete the self-paced learning activities between ‘live’ sessions. Typically, it takes around 2 hours to complete each activity. Tutorials are built in at appropriate stages of the programme.

Further information

The course will be delivered on Microsoft Teams. 

Your assessment is comprised of two written assessments of approximately 1200 words.

If you wish to extend the breadth of units at level 3, it is possible to progress to a Certificate, once the Award is successfully complete.

Accredited by
  1. Course dates (Spring 2023)

    Session dates:

    • Session 1: 18 January (MS Teams, AM)
    • Session 2: 25 January (MS Teams, AM)
    • Session 3: 1 February (MS Teams, AM)
    • Session 4 (group tutorial): 2 February (MS Teams, 90mins)
    • Session 5: 22 February (MS Teams, AM)
    • Session 6: 1 March (MS Teams, AM)
    • Session 7 (group tutorial): 2 March (MS Teams, 90mins)
  2. Course dates (Summer 2023)

    Session dates:

    • Session 1: 23 May (MS Teams, AM)
    • Session 2: 30 May (MS Teams, AM)
    • Session 3: MTQ 1:1s: tba on programme
    • Session 4: 6 June (MS Teams, AM)
    • Session 5 (group tutorial): 7 June (MS Teams, 90mins) - can be changed
    • Session 6: 13 June (MS Teams, AM)
    • Session 7: 20 June (MS Teams, AM)
    • Session 8 (group tutorial): 21 June (MS Teams, 90mins)