Where to go for IT support

We understand it can be difficult for colleagues to know where to go for IT help and support with the different tools available for online teaching.

A number of professional services areas work together to support you, and this webpage aims to signpost colleagues to the right team.

Library Professional Services staff with computers
Sports academic at computer

Not sure which digital tool to use? Speak with your Course Director, Head of Subject or Dean first. There may be a local decision on which platforms or tools to use, to support consistency for your students.

Not sure which approach to take when teaching in a blended or online way? Contact the Digital Learning team for support and advice at digitallearning@leedsbeckett.ac.uk.

The teams below are a standard list, and other services may also be able to help. If you're unsure who to contact, get in touch with the IT Service Desk, who will help you or direct you to the right support service.

The Digital Learning Team supports colleagues with choosing and utilising digital tools for teaching and learning.

If you have questions or need support about specific learning tools or would like advice on which tool would be best for use with teaching you should contact Digital Learning.

Services supported*

  • MyBeckett
  • Turnitin and digital assessment/exam tools
  • PebblePad
  • Mobile apps for the above
  • Questions and advice about digital teaching tools

The IT Service Desk provides IT help and support for university core systems and services such as your Network, Wi-Fi, Remote connections.

Additional system support for colleagues using Microsoft Teams, Stream, Panopto and other Microsoft Office products for remote teaching and working.

Services Supported*

  • Microsoft tools (Teams, Sway and OneDrive)
  • Equipment (PCs, mobiles, accessories)
  • Accounts and passwords
  • Purchasing IT equipment or software
  • Network and remote connections
  • Classroom support
  • Panopto lecture capture
  • University business systems (e.g. Banner)

Contact IT SErvice Desk

The IT Service Desk is open Monday to Friday, 08:30 to 4:30pm. If you're calling for classroom support (option 1), we're available from 8am to 5:15pm. 

All aspects of student IT support from online meeting guidance, buying a device, MS 365 help, MyBeckett – students should contact the Library Advice Service.

Please note that the Leeds School of Arts and the School of Built Environment, Engineering and Computing have their own IT technicians.

Services Supported*

All student IT support, including:

  • Passwords and PINs
  • Connecting to eduroam Wi-Fi
  • Using MyBeckett/Turnitin
  • Online meetings and collaborative working
  • Accessing email/Microsoft 365/OneDrive

Contact Library & student IT advice

Visit a Library Advice Point in person, Monday to Friday, 8:30am to 7pm, and weekends, 11am to 5pm.
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