Accessing support from Student Advice

Page last updated:
17 Sep 2021

If you need support but you're not sure where to go, your Student Advice team are here to help.

Student Advice are here to support you throughout your time as a student at Leeds Beckett University. The team can provide you with information and advice to help you access specialist support from other teams in Student Services, including Student Money, Disability Advice and Student Wellbeing. Student Advice can also help if you're not sure where to go for support, so are a great place to start.

Your Student Advice team

Student Advice consists of Student Services officers and advisers who are here to offer you support with all aspects of university life.

If you have a general query or even need help accessing your course information, our officers can do just that. No question is too big or small, and they can help you book appointments with our specialist teams too.

Need a little more advice? Our Student Services advisers are trained and knowledgeable colleagues who can support you to work through any issues you might be experiencing. They can also help with referring to specialist teams and signposting to external, local support as well.

Student Advice can also help in the practical elements of university. The team will produce your first campus card and assist you in accessing any replacements throughout your time at Leeds Beckett. They can also provide confirmation of enrolment and bank letters for current students, as well as transcripts for our graduates.

We want to ensure you have the best possible student experience, but sometimes things can get in the way of that. If anything is standing in your way, please reach out and the team will do everything they can to get you back on track.

Who we are

  1. Student Experience Manager

    Kathryn Hassell

  2. Campus coordinators

    • Georgia Hawkes - City Campus
    • Alex Batty - Headingley Campus
  3. Student Services advisers

    • Charlotte Webster
    • Nate Gall
    • Sarah Baker
  4. Student Services officers

    • Lauren Nind
    • Ayesha Khatun
    • Kay Race
    • Yassin Whyles
    • David Murphy

Frequently asked questions (FAQs)


Student Advice is located in our Student Services Centres

  • Leslie Silver Building (City Campus)
  • Priestley Building (Headingley Campus)

You can also contact the team via phone, email, live chat and social media (Instagram and Twitter):


To book an appointment with a student services adviser, visit the Appointments page on MyHub.


Student Advice can support you in accessing your first campus card, as well as any replacements you might need during your studies. For more information, visit our Campus Card web page.


Student Advice can produce a Confirmation of Enrolment letter for you. This verifies your official student status and details who you are, which course you’re studying, when you commenced your studies and what year you are expected to graduate. Visit our Official Letters web page for further information.


Yes. Student Advice can provide you with a bank letter that proves your student status. The letter is addressed specifically to the bank of your choice and contains some of your personal details, including term-time and permanent address, the course you are studying and your expected graduation date.

Please note this letter is specifically for international students. If you are a UK or EU student, you can request a confirmation of enrolment which will prove your student status.

Visit our Official Letters web page for further information.


Transcripts list the modules you completed at our university, the number of credits each module is worth and the mark you received for the module. If you are applying for a job or further study or you’re applying to live and work in a different country, you may be asked to provide a copy of your transcript as part of your application. Please visit our Online Store to request your transcript.

For more information, visit our Transcripts web page.


Council Tax Exemption Certificates are available to download via Online Welcome once you’ve enrolled and teaching has started for your course. To be eligible for an exemption letter, students must be registered on a full-time course that lasts at least one year and involves at least 21 hours’ study per week.

For all other queries relating to Council Tax, please contact

Contact Student Advice

We are located in the Student Services Centres in the Leslie Silver building (City Campus) and Priestley Hall (Headingley Campus). Our opening times are 09:00 - 17:00, Monday to Thursday and 09:00 - 16:30 on Friday.

Looking for something else?

There's lots of helpful advice and guidance on our student information pages. Try searching if you know what you're looking for or if you're not sure where to go, you can browse our A-Z.