out of hours Support and Emergency Information

Page last updated:
17 Sep 2021

In a life-threatening medical emergency, a fire or a physical threat to life, first call the emergency services by dialling 999. 

In a life-threatening medical emergency, a fire or a physical threat to life, first call the emergency services by dialling 999. In the event of an emergency, Security Services should always be informed on their 24-hour emergency number 0113 812 3165.

Please use this number in the event that you experience any other emergency when you are in a university building. For example, if you:

  • Need a first aider
  • Need to report a crime
  • Smell gas
  • Become trapped in a lift (please use the emergency bell)
  • Are locked in a building (after hours)

Call 0113 812 3165

If you feel that your life is in imminent danger, then go to Accident and Emergency at the nearest hospital or contact 999.

  1. Leeds General Infirmary A&E Department, Great George Street, Leeds LS1 3EX, Tel: 0113 243 2799
  2. St James’ Hospital A&E Department, Beckett Street, Leeds LS9 7TF, Tel: 0113 243 3144
  3. Call 111 (freephone, open 24 hours a day) – a trained adviser will ask you a series of questions and immediately direct you to the best service to support your needs.
  4. Call Leeds Crisis Assessment Service (CAS) on 0800 183 1485. Call to speak to a highly trained clinician who will ask a series of questions to assess your needs. Leeds CAS is a 24-hour assessment service for people 18 years and over.

In case of overdose, ingesting poison or suffering serious injury you must seek immediate medical help by dialling 999. You should do this even if you do not feel poorly; the effects of an overdose can be delayed by hours (even days) and can be fatal.

Talk to someone Out of Hours

It’s not uncommon to experience mental health problems. You could be experiencing a range of feelings including anxiety or panic, or you may be having thoughts of self-harm or suicide. It’s important to know that help is available whether you feel in crisis or just want to talk to someone. Please reach out for support:

Leeds services

Connect is a telephone helpline open 6pm-2am every night of the year for people living in Leeds. The service provides emotional support and information for people in distress.

Dial House offers emotional and practical support to people in crisis. They are open 18:00 to 02:00 on:

  • Monday
  • Wednesday
  • Friday
  • Saturday
  • Sunday

By Zoom, telephone or with some support in person on Wednesdays and Saturdays.

Dial House@Touchstone offers support for people from Black and Minority Ethnic backgrounds. Refugees and asylum seekers welcome. Open for telephone crisis support only on Tuesday and Thursday.

The Well-bean Hope in a Crisis Café supports anyone in a crisis, offering a non-clinical alternative to A&E, working with people to manage crisis. They offer one-to-one support with refreshments and hot food available. They also offer support via Zoom.

Connect is a telephone helpline open 6pm-2am every night of the year for people living in Leeds. The service provides emotional support and information for people in distress.

Dial House offers emotional and practical support to people in crisis. They are open 18:00 to 02:00 on:

  • Monday
  • Wednesday
  • Friday
  • Saturday
  • Sunday

By Zoom, telephone or with some support in person on Wednesdays and Saturdays.

Dial House@Touchstone offers support for people from Black and Minority Ethnic backgrounds. Refugees and asylum seekers welcome. Open for telephone crisis support only on Tuesday and Thursday.

The Well-bean Hope in a Crisis Café supports anyone in a crisis, offering a non-clinical alternative to A&E, working with people to manage crisis. They offer one-to-one support with refreshments and hot food available. They also offer support via Zoom.

National services

Student Space offers text, phone, email and webchat support for students, as well as specific support for:

Their website also has expert information and advice to help you through the challenges of coronavirus.

Student Space

Samaritans is open 24/7 and offers a safe space to talk about whatever is troubling you.

Papyrus offers support for those experiencing suicidal thoughts and feelings. Open 9am to midnight, 365 days a year.

Student Space offers text, phone, email and webchat support for students, as well as specific support for:

Their website also has expert information and advice to help you through the challenges of coronavirus.

Samaritans is open 24/7 and offers a safe space to talk about whatever is troubling you.

Papyrus offers support for those experiencing suicidal thoughts and feelings. Open 9am to midnight, 365 days a year.

Support following a sexual assault

If you have just been raped or sexually assaulted, or know someone else who has, please see our information on immediate support after sexual violence for how you can access help now.

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