Accessibility | Understandable

Accessibility guidelines in action

This section of our accessibility guide will focus on how to make our content understandable. This will ensure our users can understand our content and our messages.

Keeping it simple

Use plain English

Never use a long word when a short one will do – using plain English isn’t about ‘dumbing down’, it’s about ‘opening up’ – it’s not always that your users need simpler language, it just makes the journey from eye to comprehension shorter.

Be straightforward

Copy should be as transparent and simple as possible. This is particularly important with microcopy – labels, opt-out messages, etc.

No jargon, slang or internal terms.

SENTENCES AND PARAGRAPHS

Simple sentence structure – lots of ‘if’, ‘and’, ‘but’, ‘because’, ‘as’ in your sentence means too many concepts in that sentence.

Aim for 20 words max. per sentence – the user’s eye will bounce over words to get an overview of the sentence’s meaning. Keep sentences short so your readers understand the sentence quickly and easily before moving on. Sentence length should still be varied to add interest.

Four sentences max. per paragraph – for online content, large blocks of copy make users jump ahead – they avoid reading your copy unless they absolutely have to in order to achieve their goal – keep to the point.

One idea per paragraph – it helps your user’s scanning, bouncing eye to quickly grasp the overall meaning of each paragraph so they can build up an understanding of the page.

Four paragraphs max. per subheading – the same principle as above – by simply scanning your subheadings alone, a user should be able to get an idea of what you’re saying.

ACRONYMS AND ABBREVIATIONS

Unfortunately there is no one solution for users using screen readers when it comes to acronyms and abbreviations. Different screen readers may interpret words differently and users will apply their own settings on each device. Best practice is to write good content for all audiences.

Top tips:

  • Avoid using abbreviations
  • Spell any acronyms out in full at first reference. If it’s repeated later in the text, add the acronym in brackets, for example, The Arts and Humanities Research Council (AHRC)
  • Make sure to use capital letters for acronyms as screen readers will spell this out. For example ‘UK’ will be spoken as in person but if we use ‘uk’ then it will say something like ‘uck’

Digital team

Get in touch if you are a digital content creator and need some additional support with writing for the web or publishing content to our content management system, Sitecore.