Leeds Beckett University - City Campus,
Woodhouse Lane,
LS1 3HE
Stakeholder complaints
Leeds Beckett University aims to provide high quality services and operate to high ethical standards in accordance with its values.
Our External Stakeholder Complaints Procedure sets out how concerns and complaints can be raised by qualifying third-parties (in the absence of any specific contractual arrangements or other University policy or procedure), and how they will be investigated and addressed.
How to raise a concern
Wherever possible, we encourage individuals and organisations to raise concerns and provide feedback at the time the problem first occurs and to those directly involved. This is most likely to result in early resolution (stage 1 – Information Resolution).
If you are not satisfied with the outcome of an informal resolution, you can submit a formal complaint (stage 2 – Formal Resolution).
