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How to report maintenance issues

Living in halls of residence is an exciting part of your university experience, and we strive to make it as comfortable as possible.

One crucial aspect of this is ensuring that any maintenance issues are promptly addressed. Reporting maintenance problems as soon as they arise is vital because it helps keep your living environment safe and pleasant. This guide will explain how to report maintenance issues for each site and what you can expect in terms of response times and outcomes.

How to Report

You can report maintenance issues via the Campus Living Villages Portal, which you will register with upon your arrival to halls, or by filling out a maintenance request form which you can get from the reception.

Response Times
  • Priority 1: Emergency Repairs - Addressed within 24 hours to prevent health risks, safety issues, or serious damage
  • Priority 2: Urgent Repairs - Addressed within five working days to ensure comfort and convenience
  • Priority 3: Non-urgent Repairs - Addressed within 28 days for minor issues that do not affect usability
Outcomes

Maintenance staff will enter your accommodation to complete any repairs logged. Not going to be in? Not a problem, with your consent your Halls Management can provide access if you’re not in. Once completed, you’ll receive a survey link to provide your feedback on the service.

How to Report

You can report maintenance issues by using the UPP Home at Halls app which you will register with upon your arrival to halls. By using the app, you will receive a reference number for your job log and can track the status and details of the repair.

Response Times
  • Priority 1: Emergency Repairs - These are issues presenting a danger to health, safety, or causing serious damage. Response within one hour (or two hours outside office hours)
  • Priority 2: Urgent Repairs - These affect amenities but do not severely impact living conditions. Response within 24 hours
  • Priority 3: Non-urgent Repairs - These are minor issues. Response within seven days
Outcomes

Maintenance staff will enter your accommodation to carry out any repairs. Not going to be in? Not a problem, with your consent your Halls Management will provide access if you’re not in. Details of the repair status will be updated via the Home to Halls app.

How to Report

You can report maintenance issues by using the student portal or IQ app. Upon your arrival to halls, you will receive information on how to download and register the app, as well as unique code for your room.

Response Times
  • Priority 1: Emergency - Issues without immediate danger but could lead to serious damage. Examples include no lights, no power, blocked facilities, and faulty smoke detectors. Response within 24 hours
  • Priority 2: Urgent - Issues that cause significant inconvenience or could deteriorate the building. Examples include no heating, general electrical faults, and major joinery repairs. Response within 7 days
  • Priority 3: Routine - Minor issues that do not cause inconvenience. Examples include minor joinery repairs, redecoration, and non-urgent window repairs. Response within 28 days
Outcomes

Maintenance staff will enter your accommodation to carry out any repairs. Not going to be in? Not a problem, Halls Management will provide access if you’re not in. If you would prefer to be present during the repair, please indicate this in your maintenance request. You must be available at the agreed times to avoid delays and any potential charges.

How to Report

You can report maintenance issues via the Campus Living Villages Portal, which you will register with upon your arrival to halls, or by filling out a maintenance request form which you can get from the reception.

Response Times
  • Priority 1: Emergency Repairs - Addressed within 24 hours to prevent health risks, safety issues, or serious damage
  • Priority 2: Urgent Repairs - Addressed within five working days to ensure comfort and convenience
  • Priority 3: Non-urgent Repairs - Addressed within 28 days for minor issues that do not affect usability
Outcomes

Maintenance staff will enter your accommodation to complete any repairs logged. Not going to be in? Not a problem, with your consent your Halls Management can provide access if you’re not in. Once completed, you’ll receive a survey link to provide your feedback on the service.

How to Report

You can report maintenance issues by using the UPP Home at Halls app which you will register with upon your arrival to halls. By using the app, you will receive a reference number for your job log and can track the status and details of the repair.

Response Times
  • Priority 1: Emergency Repairs - These are issues presenting a danger to health, safety, or causing serious damage. Response within one hour (or two hours outside office hours)
  • Priority 2: Urgent Repairs - These affect amenities but do not severely impact living conditions. Response within 24 hours
  • Priority 3: Non-urgent Repairs - These are minor issues. Response within seven days
Outcomes

Maintenance staff will enter your accommodation to carry out any repairs. Not going to be in? Not a problem, with your consent your Halls Management will provide access if you’re not in. Details of the repair status will be updated via the Home to Halls app.

How to Report

You can report maintenance issues by using the student portal or IQ app. Upon your arrival to halls, you will receive information on how to download and register the app, as well as unique code for your room.

Response Times
  • Priority 1: Emergency - Issues without immediate danger but could lead to serious damage. Examples include no lights, no power, blocked facilities, and faulty smoke detectors. Response within 24 hours
  • Priority 2: Urgent - Issues that cause significant inconvenience or could deteriorate the building. Examples include no heating, general electrical faults, and major joinery repairs. Response within 7 days
  • Priority 3: Routine - Minor issues that do not cause inconvenience. Examples include minor joinery repairs, redecoration, and non-urgent window repairs. Response within 28 days
Outcomes

Maintenance staff will enter your accommodation to carry out any repairs. Not going to be in? Not a problem, Halls Management will provide access if you’re not in. If you would prefer to be present during the repair, please indicate this in your maintenance request. You must be available at the agreed times to avoid delays and any potential charges.

Reporting maintenance issues promptly ensures that your living environment remains safe and comfortable. Each site has a dedicated process and response times to ensure that problems are resolved efficiently. It’s helpful to include as much detail as possible on your report to help maintenance staff understand and respond as effectively as possible.