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Students

Student Advice Hub Team


The Student Advice Hub Team support you throughout your time here at university, from when you first arrive at university, as your progress through your studies, through to graduation. 
 
We can help you with a number of practical elements of university life, from providing you with replacement student ID cards and official letters, such as proof of your student status, as well as transcripts, to putting you in touch with your course team or other university departments. 
 
If you have a question and you’re not sure who to ask, please get in touch with us. We are able to provide information in relation to any element of university life that you might need help with. If our team aren’t able to answer your query directly, we will help you access the information or support you need.
 
As you progress through your studies, we know that you might need support with more complex queries or concerns, which is why we have a team of trained advisers to help you. Our advisers can offer 1-1 appointments, providing you with a safe, confidential and non-judgemental space to talk about your circumstances and identify support that you can access within, and outside of the University. 
 
Plus Icon When and where to find us
Ordinarily, the Student Advice Hubs are on the ground floor of the Rose Bowl and Leslie Silver at City Campus and in Campus Central at Headingley. However, due to Covid-19, and in the interests of the health and safety of our students and staff, for a period of time this service will support you digitally via live chat, email, video calls and online resources.  
 
We are open 9am – 5pm Monday – Friday and our telephone number is 0113 812 3000 and you can contact us with any query you might have via e-mail on studentadvicehub@leedsbeckett.ac.uk  
 
Appointments with our advisers can be booked via MyHub, all of which will be delivered virtually. 
 
You might also want to contact us on Twitter, or simply follow us to keep up to date with what’s going on around the University. 
 
Plus Icon What can we help with
The Student Advice Hub Team can support with a number of practical elements of University life. We produce your first Student ID card and any replacements you require during your studies. We can provide you with letters so that you are able to open and maintain student bank accounts and Confirmation of Enrolment letters for any other purposes. Current students and graduates can also request transcripts from our team. 
 
The Student Advice Hub Team are able to provide information in relation to any elements of University life. If you have a question and you’re not sure who to ask, please get in touch. If the team aren’t able to answer your query directly, they will ensure you can access the most appropriate team to offer help. 
 
Accessing Student Services
 
The Student Advice Hub can assist with a variety of issues, and signpost you to Student Services. If you require money advice, disability advice or support with your emotional wellbeing or mental health, the Student Advice Hub will support you in accessing the most appropriate team. 
 
Accessing Other Services
 
The Student Advice Hub can ensure you have access to the opportunities and services around the University who can help you. We can help with you to contact Student Immigration Advice and Compliance, Accommodation, Students’ Union Advice Service, Skills for Learning, Careers, your Course Team and many more.
 
If you have a query and you’re not sure who can help, the Student Advice Hub is a good place to start.
 

 
Plus Icon Meeting with a Student Services Adviser
You can book an appointment with a Student Services Adviser for guidance and advice on any non-academic issues you might be experiencing. Our trained and experienced staff are here to support you through your issue, concern or query and ensure that you can access the support you need. No problem is too small or too complex. 
 
Currently, we are only able to offer telephone appointments due to the disruption caused by Covid-19. Appointments can be booked via MyHub or by contacting the Student Advice Hub via on our telephone number or email address where a member of the team will be happy to find a time and date that works for you. 
 
Our Student Services Advisers are members of the Zero Tolerance Support Network. If you have been affected by sexual violence or harassment, or know someone else who has, we hope we can help you with accessing the support that is best for you after you.  
 

FAQs

Plus Icon How do I get a student card?
Find out how to get your campus card here.
Plus Icon How do I get a transcript of my module marks?
Transcripts list the modules you completed at our university, the number of credits each module is worth and the mark you received for the module. If you are applying for a job or further study or you're applying to live and work in a different country you may be asked to provide a copy of your transcript as part of your application, these are available up to 10 years following your graduation.

Please visit our Online Store to request your transcript.

For more information, visit our transcripts page.
Plus Icon Can I get a letter confirming I am a student at Leeds Beckett?
Yes, we can produce a Confirmation of Enrolment letter, this is an official document which certifies your registration status at the university, the year you started studying, the year we expect you to graduate, course details and your basic personal details. Please visit the official letters page for more information and to request your letter.
Plus Icon How do I get a council tax exemption certificate?
Council tax exemption certificates will be available to download via Online Welcome once you've enrolled and teaching has started for your course. To be eligible for an exemption letter, students must be registered on a full-time course that lasts at least 1 year and involves at least 21 hours study per week. 
 
For all other queries relating to council tax, please contact registrationandawards@leedsbeckett.ac.uk 
 
Plus Icon Can I get a letter to open a student bank account?
When you start university, you may want to open a student bank account. To do this you will need a letter proving you are a student addressed to the bank. Please visit the official letters page for more information and to request your letter.  

This page was last modified: 21/09/2020

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