Community Support

After listening to local communities, Leeds Beckett and the University of Leeds fund a unique service to tackle noise nuisance and anti-social behaviour (ASB) working exclusively in the communities where large numbers of students live. It includes:

• Two officers on patrol and response exclusively in inner north west Leeds, from 5pm – 4am (last call-out 3:30am) 7 days a week
• Proactive patrols to prevent emerging issues escalating
• Extra patrols and response work to meet the additional demand at key times of the year
• A dedicated community co-ordinator to engage local communities
• Increased engagement and education work within the community

To report noise nuisance:

• Between 5pm to 4am every day (last call-out 3:30am) call 0113 376 0337
• If you do not require an immediate response or the nuisance is occurring during office hours, call 8am to 6pm Monday to Friday 0113 222 4402

You can also report anti-social behaviour and noise nuisance online using the council’s online form. 

• The partnership will publish a monthly report showing the activities and impact of the dedicated service, including the numbers and types of disciplinary action taken by students. This will include details of the further disciplinary action taken by the universities
• The dedicated service is playing its part in major improvements for the community
• The response to calls is much quicker
• The initial call back time has reduced from over 44 minutes to just over 16 minutes, which is a 70% improvement
• Calls which require a response officer are attended nearly twice as quickly, on average within 33 minutes. This performance has continued this year, including at key times of demand such as the end of university assessments, the changeover period and during Varsity games
• The number of calls to report noise has reduced
• Over the first full year of service (February 2022 to February 2023), calls to the more responsive service reduced by 40%
• Of the 2545 calls during this time, the response officers found 537 cases of unacceptable noise
• The universities will regularly publish updated figures to show the impact of the service

The partnership wants to understand the impact of the service on communities. If you live or work in the area, you can join a network of ‘key individuals’ who will be asked to complete a short regular feedback survey.

Please email Dedicatedservice@leeds.gov.uk if you can help keep the service improving. 

Bin services change from place to place, so Leeds Beckett works with the council to help students understand what goes in which bin, when to put them out and bring them back in.

This includes supporting education and enforcement activity of the council’s public spaces protection order for Headingley.

The council’s approach informs and engages residents to encourage people to use their bins correctly. Where this approach fails, the council can take enforcement action including issuing fixed penalty notices.

You can report environmental and waste issues through the council’s online form or by calling 0113 222 4406.

You can also report more issues online:

• Environmental health including graffiti and fly tipping
• Litter, dog-mess, full bins, or other waste in public places

The neighbourhood helpline will not operate from August 2023.

Leeds Beckett’s investment and partnership with the council mean there are now more relevant and responsive ways to report community issues.

This means you can report directly to agencies which can take action. All the details are on this page.

Those agencies then share information on any students creating noise nuisance, public order offences, committing crimes or subject to enforcement action over bins.

Leeds Beckett uses this evidence in our own behaviour and disciplinary processes.

We will also continue working with police, council, universities and local partners to reduce incidents and support positive student citizenship.

We tell all our students about the standards we expect on and off campus, and reinforce this message through year-round engagement.