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Information for applicants and students


Student Contract

If we offer you a place to study at the university and you accept that offer, a contract will be formed between you and the university. The terms and conditions of that contract are set out in the Student Contract. The terms contained within the Student Contract, together with the Academic Regulations, course specifications, codes of practice, policies, procedures, Student Protection Plan and Student Transfer Plan listed in Schedule 1 of the Student Contract, will govern the relationship between the university and you. By accepting an offer to study at the university you agree to abide by the terms of the Student Contract.

Fees and funding

Details of the course fees and any other costs relating to individual courses will be advertised pre-application online via the University’s online prospectus and within the offer letter provided to applicants. Assuming there are no breaks in your period of study, the course fees notified to you in your offer letter will remain unchanged for the duration of your course.

Each year, the Board of Governors reviews the course fees for courses commencing in the following academic year. Where the course fees may or will rise in future years, this will be communicated at the earliest possible opportunity to applicants and students returning to courses after a period of suspension and will only commence from the beginning of an academic year. The university will only increase annual course fees in line with inflation, as calculated in line with the Retail Price Index and as approved by the Board of Governors. These will be no more than the relevant government cap or limitation on such tuition fee increases. In the event you are a student returning to study after a period of suspension and are adversely affected by any increase in course fees, you have the option to terminate your contract with the university.

For further information see:

Right of cancellation

You are entitled to cancel the Student Contract within 14 days of the date of accepting a place to study at the university. To do so you must, within the relevant 14 day period, inform the university of your intention to cancel the Student Contract. A cancellation form is available for this purpose. Where you have cancelled the Student Contract within this period you will be entitled to a full refund of fees paid to that point. You should seek advice from Student Services or the Student Union Advice Service as to the implications for any funding via the Student Loans Company or other bodies.

In each year of your course you are also entitled to withdraw within 14 days from the date that teaching begins on your course. To do so you must, within the relevant 14 day period, inform the university of your intention to withdraw. Undergraduate and postgraduate taught students should contact their school office. Research students should contact The Graduate School. A cancellation form is available for this purpose. Completed forms should be submitted before the relevant 14 day period expires. Where you have withdrawn within this period you will be entitled to a full refund of fees paid to that point. You should seek advice from Student Support or the Student Union Advice Service as to the implications for any funding via the Student Loans Company or other bodies.

If you wish to withdraw after this period, you must do so in writing to the University, by completing the withdrawal process outlined in the Withdrawal Policy and Procedures. Whether any refund is due to you, and the amount of any refund, will be dependent on the nature of your course and the date of your withdrawal. Please refer to the Withdrawal Policy and Procedures for further information on this.

Student Protection Plan

All registered universities are required to have in place and publish a student protection plan approved by the Office for Students (OfS) to address how it will respond to the occurrence of certain events which may have an impact on your continuation and completion of study.

Examples of events which may trigger the Student Protection Plan include discontinuance of a course or material components of a course, one or more locations at which the University delivers courses are no longer available, or if the University is no longer able to recruit or teach a particular type of student. The Student Protection Plan will only be triggered by the University if such events may have an impact on your continuation of study. If it is triggered, students likely to be affected will be contacted to consider the measures planned to mitigate the impact on the continuation and quality of study. Discontinuance of courses or modes of study is usually dealt with by teaching out the course or mode of study.

Complaints

If you are an applicant and have a complaint about the admissions process, you should use the Admissions Complaints Procedure. If you have a complaint about the university not related to the admissions process, then you should use the Student Complaints Procedure. Both procedures are designed to resolve complaints as promptly and fairly as possible. If, having followed the relevant procedure to completion, you are still unsatisfied, in many circumstances you have the right to refer your complaint to the Office of the Independent Adjudicator for Higher Education.

COVID-19 information

The university is committed to ensuring all students receive a high-quality educational experience in a way that protects both students and staff. We have identified an appropriate mix of online and face-to-face content for each subject, reflecting what will maximise learning as well as supporting more vulnerable learners and enabling the university as a whole to minimise transmission risk.

Further information about the university’s response to the pandemic can be found on our dedicated regularly updated webpage and in email communications sent to you. The 20/21 entry course specifications and material information documents available on our courses webpages will be updated to provide applicable information about changes being made in response to the COVID-19 pandemic. As these summaries are available, they will be published under the relevant subject on our courses webpages and emailed to you.

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