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Student Regulations

Student Regulations

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Neighbourhood Helpline

The Neighbourhood Helpline is a non-emergency 24-hour  dedicated voicemail and email service operated by the University of  Leeds in partnership with Leeds Beckett University, Leeds Trinity,  Leeds College of Music and Leeds City College. It is available to both  students and local residents, to raise issues of concern regarding their  surrounding environment and the communities in which they live.  Helpline staff work with complainants, in a mediation and education  role, to resolve any disputes which involve our students.

All calls are dealt with in a professional manner and the  universities and colleges work closely to resolve any issues which have  been raised. The Helpline process is initiated in response to all  complaints raised. All emails and calls are responded to within 24  hours, with the exception of correspondence received at weekends or  holidays which are responded to promptly the following working day.

In addition to the complaints made to the Helpline, cases are identified by Helpline staff through our preventative work.

Please note: If you require a more immediate response please  contact Leeds City Council’s Out of Hours Noise service by calling 0113  3950143. If you wish to contact the Leeds City Council Environmental  Call Centre for any issue relating to noise, refuse collection, parking  or litter , please call 0113 222 4406 during office hours.

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